Tech support exists to guide us and help us find solutions to our problem, this thinking is what causes many people to let their guards down when contacted by a tech support personnel, these kind of people have a big chance of falling prey to tech support fraud which can result in them sharing sensitive information with the wrong people. Luckily, tech support fraud can be avoided quite easily, all you need to do is know how to handle such calls.
Microsoft and other renowned tech bodies have stated that a tech support personnel would never call you randomly to check on your computer, tech support does not reach out to people so never press on any pop-ups saying that your computer needs checking or some email that seems to have come from tech support without you asking for it. Some malicious parties even go as far as creating fake websites for anti-virus companies, fortunately with a bit of vigilance one can tell notice whether a website is fake or not, the simplest way to do this is to check the URL.
Modern OSes have come up with a great way of ensuring that even if a computer gets infected with a virus, the damage is kept to a minimum, make sure that your OS and other applications are all kept up to date and that your built-in defender is enabled. You can also manually perform cache and temporary file cleaning to get rid of malicious software.
Tech support fraud often finds its way to you from websites that have poor security, if you feel like you are being targeted by a fraudulent party then go through your browsing history to check where it could have caught wind of you. Phishing, pharming and other malicious activities often become more active in the holiday season since people shopping online tend to explore more websites than usual at this time of the year.
The best way to keep your computer free from malicious software is to always keep your security tools active, Windows 10’s defender does a pretty good job at providing security, and you can couple it with third party software to further bolster your data security. Simple software such as web browser ad blockers are also really effective since they prevent pop-ups and pop-unders from opening.
One of the biggest dangers of shopping online is that your credit card information might get stolen, this is why you should always shop on trusted sites and you should never give your credit card details to any fishy source. Some frauds try to convince you to give your credit card details to them, if you feel like that you have fallen prey to such a scheme then contact your bank immediately.
Lastly, some tech support companies request to remotely control your computer in order to fix your problem, never agree to this unless you are 100% sure that the tech support that you are dealing with is legitimate and can be trusted.